Zeet Win Privacy Policy — Complete Details on How Your Data Is Protected

01 Scope & Applicability

Zeet Win is a responsible online gaming platform. We believe every member's personal data belongs to them. That's why we are always transparent about our Privacy Policy and exactly how we use your information.

This Privacy Policy applies to the Zeet Win website, mobile app, and all related services. By accessing our platform or creating an account, you are deemed to have accepted this policy.

This policy has been written in Bengali so our members can understand it with ease. If anything is unclear, our support team is always ready to help.

02 What Information We Collect

Zeet Win collects three types of data — information provided by members, data collected automatically, and information received from third parties.

Information provided by members

• At Registration: Name, mobile number, date of birth, email address.
• For KYC verification: National ID number, photo, and address.
• For payments: Mobile banking number (Mobile Pay/Nagad/Rocket).
• When you contact support: Description of the complaint and relevant details.

Automatically Collected Data

• IP address and device type.
• Browser type and operating system.
• Time spent on the platform and pages visited.
• Gaming session history and betting patterns.
• Data collected from cookies and tracking pixels.

Information received from third parties

• Transaction verification data from the payment gateway.
• Risk assessment data from fraud prevention services.
• Information from government databases as directed by legal authorities.

03 Purpose of Data Collection

Zeet Win never collects data without a purpose. Every piece of information is used for a specific reason:

Data Type	Purpose of Use	Legal Basis
Name and contact information	Account Management & Support	Contractual Obligation
Date of birth and identity document	Age & Identity Verification (KYC)	Legal Obligations
Payment Information	Payment Processing & Fraud Prevention	Contractual Obligation
Gaming History	Service improvement & responsible gaming	Legitimate Interest
Device & IP Information	Security & Fraud Detection	Legitimate Interest
Email & mobile number	Promotional communications (with your consent)	Member Consent

04 Who We Share Your Data With

Zeet Win never sells your personal data. However, information may be shared in specific circumstances necessary to deliver our services:

Service Provider Partners

We work with trusted partners for payment processing, KYC verification, and technology services. These partners only receive the data necessary for their specific role and are bound by confidentiality agreements.

Legal Obligations

We may be required to disclose data under court orders, lawful requests from government authorities, or anti-money laundering regulations. In such cases, we will endeavour to notify the member in advance, though this may not always be possible if prohibited by law.

05 Cookie Policy

Zeet Win uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. We use three types of cookies:

Cookie Type	Purpose	Can it be turned off?
Essential	Maintaining login sessions, security	No (Required)
Analytics	Traffic analysis and service improvement	Yes
Marketing	Showing relevant advertisements	Yes

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

06 Data Retention Period

We do not retain your data indefinitely. A specific retention period is defined for each type of information:

• Account Information: For the duration of active membership + 5 years after account closure.
• Financial transaction records: 7 years from the date of the last transaction (as required by law).
• KYC Documents: 5 years after account closure.
• Gaming Logs: 2 years.
• Support Conversations: 1 year.
• Marketing consent records: 3 years after consent is withdrawn.

Once the designated retention period ends, data is securely deleted or anonymized.

07 Your Rights

As a Zeet Win member, you have full control over your personal data. You can exercise the following rights at any time:

To exercise these rights [email protected]. Queries are typically responded to within 30 days.

08 Data Security

Zeet Win uses multiple layers of security to protect your information — covering both technical and administrative aspects.

Technical Security

• All data is stored with AES-256 encryption.
• All communications are encrypted using TLS 1.3 protocol.
• Regular security audits and penetration testing.
• DDoS protection and firewall.
• Two-factor authentication (2FA) available.

Administrative Protection

• Only authorized personnel may access member data.
• All staff receive regular privacy and data protection training.
• Members will be notified within 72 hours in the event of a data breach.

09 Child Protection

Zeet Win strictly prohibits minors from using the platform. We do not knowingly collect personal information from anyone under the age of 18.

If we suspect that an account has been created by a minor, it is immediately suspended and all associated data is deleted. Parents or guardians can contact support regarding this matter.

10 Policy Updates

Zeet Win's Privacy Policy may be updated from time to time. In the event of significant changes:

• Notifications will be sent to your registered email or mobile number.
• The "Last Updated" date at the top of the page will reflect any changes.
• Re-consent may be required for significant changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact Us

For any questions, complaints, or to exercise your rights regarding our privacy policy, please contact us:

• Email: [email protected]
• Subject: Send a message with the subject "Privacy Request".
• Live Chat: Chat icon at the bottom-right corner of the site.
• Response Time: Usually within 3 business days.

Our Data Protection Officer (DPO) directly oversees all privacy-related requests.